What “Obsessed with Service” Looks Like …
A smiling associate opening the door for you and greeting you by name. Fresh flowers in the showroom. Original art on the walls. A complimentary car wash for any customer, any time. Sharp-looking associates with a spring in their step. A shop floor so clean, it looks worthy of “the 10-second rule.” Shelves loaded with prestigious awards. Delegations of visitors from other companies coming to learn how we do it. And the clearest evidence of inspired service? Customers who return again and again and who spread the word about Sewell to their families and friends.
Date Joined: 03/00